Step 7: Service / Parts
In this step we address issues that may exist in the Service & Parts teams and then work on optimising performance.
The Service & Parts Team
We identify square pegs in round holes – i.e. bad hires and consistent underperformers
We develop exit and recruitment strategies.
We sign-off on Job Scorecards for key roles in the section (e.g. Parts Manager) and metrics that ensure high performers stay that way.
Service & Parts Optimisation
We utilise our model for performance optimisation to address the priority problems in the section. See below.
Important deliverables for this step include:
- Service & Parts Scorecard
- Training Plans
- Service & Parts Optimisation Project Plan ( by month )