Our Current Net Promoter Score
July 17, 2019
In short, the Net Promoter measures customer loyalty between you and your customer with just one single number. The simplicity of the methodology is brilliant.
We have used the Net Promoter Score, since the method was introduced in 2003 by Fred Reichheld at Bain & Company. Fred published his work in the Harvard Business Review in an article, the “One Number You Need to Grow”.
At deConstantin, we use the NPS after every project. And we publish the live result on this page.
Our NPS score is in excess of 50, which is outstanding!
If you would like a trial run with the Net Promoter Score survey, all we need is a file with customer emails and their first name, (and an NDA of course).